In-app Customer Support for your mobile apps

Helpshift for Salesforce gives you all the functionality of messaging right inside Service Cloud.

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Trusted by brands worldwide

Reduce Costs and Increase CSAT.

Get started with our simple deployment.
Stable and Secure
  • High Availability. 99.99% Uptime
  • Infrastructure Ready for Mobile Scale
  • Designed for Strict Enterprise Security Standards
Enterprise Ready
  • 24/7 Customer Support
  • Network Monitoring and Control (NOC)
  • Supports AWS and Azure Cloud Deployment
Salesforce Integrations
  • Single Sign On and Lightning Ready
  • Seamless Integration with Case, Contact and Agent Management
  • Supports Salesforce Automations and
  • Native Reporting

Deliver instant and personalized help with our seamless integration

Two-way In-app Messaging

Make it easy for customers and agents to communicate directly inside the mobile app.

Knowledge Management

Promote self-service and reduce case volume. FAQs are searchable, localized, and fully integrated with Salesforce Knowledge.

Proactive Support

Provide delightful customer service with personalized and targeted push notifications.

360° Customer Data

Help reduce case resolution times. Empower agents with up to date and contextual app, device and user information.

Omni-Channel Routing

Save your customers time. Enable smart routing to connect the customer to the right agent at the right time.

Case Management

Improve agent efficiency by tracking and managing all case interactions in real-time within the Service Cloud console.

Supporting 500M Monthly Satisfied users.

POWERING

3500+

mobile apps across iOS & Android
SDK INSTALLED ON

1.3B

mobile devices
SERVING

100M+

monthly messages