Webinar Recording: 
Riding the AI Wave in Customer Service

How to infuse bots and AI throughout the customer experience to drive better engagement


For industry-leading brands, providing consumers with easy access to digital channels that lend themselves to automation is crucial, but how can you ensure success after taking the leap with this new technology?


Join Helpshift CEO Linda Crawford and guest Kate Leggett, VP and Principal Analyst at Forrester Research for our webinar Riding the AI Wave in Customer Service: A Pragmatic Approach to Contact Center Transformation.  You will learn:

  • Where to get started with Bots and AI
  • Right and wrong use cases for optimizing customer service operations
  • How AI and Bots will disrupt the customer service workforce


Linda Crawford




Kate Leggett

VP, Principal Analyst


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Powering customer support for top brands.

  • Microsoft
  • Supercell
  • Vaicom
  • Honeywell
  • Virgin
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  • wallapap