How to infuse bots and AI throughout the customer experience to drive better engagement
For industry-leading brands, providing consumers with easy access to digital channels that lend themselves to automation is crucial, but how can you ensure success after taking the leap with this new technology?
Join Helpshift CEO Linda Crawford and guest Kate Leggett, VP and Principal Analyst at Forrester Research for our webinar Riding the AI Wave in Customer Service: A Pragmatic Approach to Contact Center Transformation. You will learn:
VP, Principal Analyst