A fully conversational customer service platform that supports both live and asynchronous messaging across websites, branded apps and third party messaging channels.
Our enterprise-grade bot builder allows you to deploy sophisticated chatbot workflows within minutes, without needing any development or IT support.
A continuously learning AI engine automatically triages incoming issues to the right mix of agents and bots, so you can do more with less.
Once we actually launched and went live in the app store, obviously the scope of customer issues increased radically. Helpshift’s platform allowed the support team to be able to efficiently tackle incoming tickets, largely thanks to the platform’s ability to escalate and segment tickets by user and category type.