The Beginner's Guide to Customer Service Bots 


Customer service bots make up a unique subset of the bot ecosystem. Their purpose is not to sound human or make small talk — rather, their objective is to rapidly lead customers through a streamlined channel of information as efficiently as possible and deliver a better support experience in the process.

Growing B2C brands need bots to improve scalability and speed in customer service, and this guide displays different bot use cases, as well as when and how to invoke them. Read now and learn about:

  • Different touch points to invoke bots throughout the customer journey.
  • Actionable steps to get started and set your team up for success with bots.
  • Metrics that actually measure the success of bot-based service.
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Powering customer support for top brands.

  • Microsoft
  • Supercell
  • Vaicom
  • Honeywell
  • Virgin
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  • wallapap