Gartner predicts that by 2020, customers will manage 85 percent of their relationships with enterprises without ever interacting with a human. Join this workshop to find out how global B2C brands are achieving > 50% automation in their customer service operations, and the steps you can take to do the same.

Attend this hands-on session to discover:

  • Popular use cases for getting started with bots and common pitfalls to avoid
  • A step-by-step framework to help you build and deploy your own custom bots
  • How AI and bots work together to achieve unprecedented levels of efficiency

Thursday, March 7, 2019
Chicago, IL

Join us in Chicago!


Thursday, March 7, 2019
11:30a - 12:00p
Check In

Check in at the front desk and grab your seat. There will be outlets available to charge your laptops. 

12:00 - 12:15p
Lunch & Welcome

Lunch will be served along with an introduction to the afternoon and fellow attendees.

12:15 - 1:00p
Bot Strategy Session

Scaling support while keeping costs low is a difficult task to undertake.  We'll walk you through a few use cases and case studies for how the most effective support organizations are tackling this problem... with bots and AI.

1:00 - 2:00p
Build Your Bot & Discussion

Apply your knowledge and build a bot tailored to tackle your biggest volume issues. You'll walk away with a bot that you can use immediately.


Nick Schneider

Solutions Engineer

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Jonathan Dale

Account Executive

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Merchandise Mart

1871 Chicago
222 W. Merchandise Mart Plaza, Suite 1212
Chicago, IL 60654

In the heart of downtown Chicago, 1871 is home to a major center of technology, within walking distance from the river.

Trusted by the world's leading brands

  • Microsoft
  • Western Union
  • Virgin Media
  • Xfinity
  • Tencent Games
  • Viacom
  • Supercell