[Webinar Recording]
Best Practices and KPIs for Digital Customer Service Excellence

Actionable Insights from the Helpshift Benchmark Report
What will you learn from this webinar?
  • Where top performers are setting the bar across critical KPIs

  • Which digital channels deliver the highest CSAT

  • The impact of automation on agent capacity and productivity

  • Best practices and insights derived from 8 million customer service tickets

JS headshot cropped

Jeff Saenger
VP of Customer Success


Tracy Oppenheimer
Content & Communications
Manager, Helpshift

See where you rank

Why should you care?

For the first time ever, we are revealing customer service benchmark data, with metrics highlighted from 8 million customer service tickets.

Don’t just see where the industry standard rests learn what key performers are doing to help automate their support operations and achieve outstanding KPIs. 

  • Microsoft
  • Western Union
  • BBVA
  • Virgin Media
  • Xfinity