Rise Above the Rest

Discover how innovative brands are using messaging and automation
 
 
 
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What will you take away?
  • Customer service KPIs to strive for across digital channels

  • Insights into how digital channels stack up against asynchronous messaging

  • Trends on automation and the modern customer service landscape

What's in this Report?

The Helpshift Benchmark Report features anonymized, aggregated data points from 8 million support tickets from gaming, retail, finance and technology companies. The report examines metrics across digital channels including customer satisfaction, resolution times, and levels of automation.

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Benchmark Report

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Top performers stand out in asynchronous messaging with a 4.6 CSAT, 28 percent higher than the next closest channel: live chat.

  • Microsoft
  • Western Union
  • BBVA
  • Virgin Media
  • Xfinity