Announcing The 2019 Customer Service Toolkit
Whether you’re a 40 person startup or a 10,000+ person global enterprise, there are actionable steps that you can take to level up your customer service strategy — and this 2019 Customer Service Toolkit provides the guidance and next steps for doing just that.
Our toolkit is designed to guide you through strategic and tactical suggestions, including:
Assessing your current customer service methods, and determining the best course of action for moving into the next phase of support.
Taking the first step of implementing digital messaging, AI, and bots.
Thinking about the future, and how increased use of automation will affect the roles of your team members.