Helpshift is the leader in conversational customer service. Used by leading brands such as Microsoft, Xfinity and BBVA, Helpshift engages consumers across any device, application or website with a unified messaging-based conversational customer experience. Enterprise capabilities such as customizable bots, an AI-driven knowledge base, and a sophisticated case management system helps brands deliver superior customer service at scale.
Get the best of both worlds — leverage Salesforce’s strength as a CRM and central home for all issues, while simultaneously using Helpshift across all consumer facing conversational interfaces.
When integrating Helpshift with Salesforce, you will be able to: