Deliver Conversational Customer Support

Add a conversation-based interface to Salesforce Service Cloud

 

Helpshift is the leader in conversational customer service. Used by leading brands such as Microsoft, Xfinity and BBVA, Helpshift engages consumers across any device, application or website with a unified messaging-based conversational customer experience.  Enterprise capabilities such as customizable bots, an AI-driven knowledge base, and a sophisticated case management system helps brands deliver superior customer service at scale.

Get the best of both worlds — leverage Salesforce’s strength as a CRM and central home for all issues, while simultaneously using Helpshift across all consumer facing conversational interfaces.

When integrating Helpshift with Salesforce, you will be able to:

  • Deliver modern conversational service powered by bots and AI across any app, device, or channel
  • Route and assign all issues right within Salesforce — no need to manage two separate systems
  • Sync all cases, fields, agents and any other metadata between Helpshift and Salesforce with a single click

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Powering customer support for top brands.

  • Microsoft
  • Supercell
  • Vaicom
  • Honeywell
  • Virgin
  • wordpress
  • wallapap