Conversations at the Intersection of AI and Customer Service

  • March 21, 2018
  • Contemporary Jewish Museum
  • San Francisco, CA


Keynote video will be available soon. Stay tuned!


Introducing RESOLVE 18, where customer service leaders come together to learn, connect, and reinvent.

We have transitioned into a brave new era where dramatically higher consumer expectations and digital channels have disrupted existing customer service models, requiring new capabilities such as AI, chatbots and sophisticated automation in order to meet today's changing needs. Together, we'll resolve to end bad customer service — and we'll usher in the new era of AI-powered Consumer Service.

At RESOLVE 18, you'll meet face-to-face with the most forward-thinking-service leaders and learn about how transformative technologies such as AI and Chatbots are revolutionizing the consumer experience. Be amongst the first to hear about Helpshift's newest AI-powered solutions, and learn from the world's leading brands on how they are reinventing their customer service to meet the ever-increasing expectations of consumers.


I’m so looking forward to Helpshift RESOLVE 2018, and hearing about the latest strategies and tools we can use to take our customer service experience to the next level. We’ve come away with such valuable insights at Helpshift’s past events and are particularly looking forward to the AI-related discussions this year.

Chad Boonsupa

VP Customer Experience at Vivino




A revolution is underway - AI is redefining how brands support their consumers. Learn about the needs of tomorrow's consumers and how brands can exceed their expectations with people, process and technology.
Build loyal customers for life. Learn how innovative brands are using AI and Bots to transform the contact center and reshape how they engage and delight their customers.
Go behind the scenes as leading brands discuss how they orchestrate support to create magical service moments. This panel will focus on how they manage operations and use Helpshift to win the hearts of their customers.
Reach your customers where they are. Deliver in-the-moment solutions through conversational messaging and Bots.
Elevating agents from frontline staff to empowered leaders with automations and AI powered workflows.


Contemporary Jewish Museum

736 Mission Street
San Francisco, CA 94103


Keynote video will be available soon. Stay tuned!