Webinar Recording: 

Omnichannel is Dead - It's Time to Embrace the Era of Conversations

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Shep Hyken, CSP, CPAE

CAO, Shepard Presentations

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Abinash Tripathy

Co-Founder, CSO, Helpshift

 

Join us alongside New York Times and Wall Street Journal bestselling author Shep Hyken and Helpshift Co-Founder Abinash Tripathy for our webinar Omnichannel is Dead — It’s Time to Embrace the Era of Conversations. In this webinar recording, we discussed:

  • The pitfalls of leading with omnichannel as your support strategy
  • The paradox of choice in support channels
  • The evolution of customer service channels and where it’s heading
  • How conversational messaging, AI and bots is changing the game for industry leading brands

As the new era of customer service begins, brands now have the ability to converse with customers in a more conversational and convenient way. In addition to leveraging new technologies such as bots and AI to drive superior productivity gains, brands must adopt conversational messaging over the traditional omnichannel approach in order to deliver the experience that consumers demand.

Register for Recording

Powering customer support for top brands.

  • Microsoft
  • Supercell
  • Vaicom
  • Honeywell
  • Virgin
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  • wallapap