Shep Hyken, CSP, CPAE
CAO, Shepard Presentations
Co-Founder, CSO, Helpshift
Join us alongside New York Times and Wall Street Journal bestselling author Shep Hyken and Helpshift Co-Founder Abinash Tripathy for our webinar Omnichannel is Dead — It’s Time to Embrace the Era of Conversations. In this webinar recording, we discussed:
As the new era of customer service begins, brands now have the ability to converse with customers in a more conversational and convenient way. In addition to leveraging new technologies such as bots and AI to drive superior productivity gains, brands must adopt conversational messaging over the traditional omnichannel approach in order to deliver the experience that consumers demand.