Introducing Helpshift SensAI

Designed specifically for customer service, SensAI is a revolutionary turnkey AI & Bots solution that dramatically improves the customer experience while reducing the cost and complexity of your service operations.

Bots

Deflect high-cost agent interactions with instant, in-channel self-service and optimize support workflows by automating collection of routine information using bots.

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Predict

Reduce response times, maximize service team efficiency, and eliminate overhead associated with manual triage with AI-powered issue classification.

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Insights

Quickly spot trends, proactively identify issues and take a data-driven approach to managing your support needs with AI-powered Insights.

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  • Turnkey Solution: Customize and deploy self-learning AI models with ease; no expensive data-scientists or consultants required.
  • Built for Conversations: Patent pending ensemble approach of multiple machine learning techniques to provide unprecedented levels of accuracy for issue classification. Available in 11 languages.
  • AI-Powered Automations: Based on issue classification, configure automations to route issues to specific agents, send auto responses, add tags and more.
  • Analytics: Get a bird’s eye view of all incoming inquiries, discern customer intent and analyze patterns to proactively address issues before they become widespread.

Helpshift’s AI-First, Bot-Powered Customer Service Platform

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Provide remarkable customer service experiences to your mobile, desktop and website users from a unified dashboard.

  • Omnichannel Support
  • Built-in Chatbots
  • Knowledge Management & Self-Service
  • Efficient Case Management
  • Integrated Business Intelligence & Advanced Analytics
  • Real-time Operations Dashboard
  • Enterprise-Grade Security & Reliability
  • Integrations with Salesforce Service Cloud and Zendesk

Complete, easy to deploy, and built for scale -- your bots and AI have arrived.

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