Forrester Report: Unlock The Hidden Value of Chatbots For Your Customer Service Strategy

Forrester Report: Go Beyond Just Cost Reduction.

Download this report and learn how to utilize chatbots to:

  • Gain Insights From The Unconstrained Voice Of The Customer
  • Enhance Experiences for Both The Customer And Agent
  • Optimize - Rather Than Simply Reduce - Costs

From Forrester:

Chatbots have strong appeal as firms bring mass personalization to customers. Cost savings are the best-known benefit, but less-well-known benefits include insights from unstructured data, cost optimization, and experience improvement for customers and agents. This report details how application development and delivery (AD&D) pros can create a chatbot strategy for customer service that aligns with business benefits that transform engagement.

"66% of customers say that valuing their time is the most important thing a company can do to provide them with good customer service." --Forrester

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Powering customer support for top brands.

    • Microsoft
   
    • Supercell
   
    • Vaicom
   
    • Honeywell
   
    • Virgin
   
    • wordpress
   
  • wallapap