The Beginner's Guide to Customer Service Bots for Travel and Hospitality

Ninety-five percent of leisure travelers read at least seven reviews before booking their holiday plans.

 

That is just one of many reasons that the travel & hospitality industry relies heavily on creating exceptional customer experiences. It’s a noisy space, and great customer service can differentiate leading brands from the rest. 

But in order to create exceptional service experiences at scale, brands need to leverage the best and most user-friendly technology available on the market today: highly customizable bots. Use this guide to understand different bot use cases, as well as when and how to invoke them. Read now and learn about:

  • Different touch points to invoke bots throughout the customer journey.
  • Actionable steps to get started and set your team up for success with bots.
  • Metrics that actually measure the success of bot-based service.
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