A Primer to Asynchronous Communication And How It Benefits Customer Service
The consumer preference for messaging is clear: there are nearly 4 billion global active users on messaging apps today, and the top five apps in the world are all messaging-based.
Asynchronous communication describes the ability to have a fluid and ongoing conversation that is not dependent on immediate responses. Now, imagine bringing these messaging capabilities to customer service — brands and customers would be able to speak to each other the same way that consumers speak to their friends and family.
Download this guide and receive: